Frequently Asked Questions

We sincerely apologize for the inconvenience. Please email our Customer Care team at care@azorabeauty.com within 48 hours of delivery, including your order number, the name of the incorrect or damaged item, and clear photos. We'll review your request and respond within 24–48 hours to resolve the issue as quickly as possible.

We sincerely apologize for the inconvenience. If an item is missing from your order, please contact our Customer Care team at care@azorabeauty.com. Kindly include your order number and the name of the missing item. Our team will review your request and get back to you within 24-48 hours to assist and resolve the issue as quickly as possible.

Once your order ships, you’ll receive a confirmation email with a tracking link. You can also track your order through the Track Order section in the website footer or by contacting our Chat Support with your order number.

Most orders are delivered within 3–7 business days. Delivery estimates may vary depending on your location and seasonal factors such as holidays, severe weather, or promotional periods.

Your security is important to us. Our checkout is protected with SSL encryption, and all payments are processed through trusted, PCI-compliant payment gateways to keep your personal and payment information secure.

We ship exclusively within the GCC region, including Bahrain, Kuwait, Oman, Qatar, Saudi Arabia, and the UAE. Shipping times and rates may vary depending on your location and will be displayed at checkout.

Not at the moment. We’re working on bringing gift cards to Azora Beauty in the near future. Be sure to subscribe to our newsletter or follow us on social media for the latest updates.

Once your return is approved, your refund will be processed to your original payment method (or as store credit, where applicable). Please allow 7–14 business days for the refund to appear in your account, depending on your bank.

Absolutely. We only offer 100% authentic products sourced from trusted brands and authorized suppliers.

Yes. If your order hasn’t been shipped yet, we’ll be happy to update your shipping address. Simply contact our Customer Care team at care@azorabeauty.com as soon as possible. Once your order has been dispatched, we’re unable to make any changes.

No, only one discount code can be applied per order. Please choose the offer that provides you with the best savings and enjoy your Azora Beauty experience.

Currently, we only deliver within the Gulf Cooperation Council (GCC) countries: United Arab Emirates, Kingdom of Saudi Arabia, Bahrain, Qatar, Kuwait, and Oman.

A payment may be declined for several reasons, such as incorrect card details, an invalid CVV, insufficient funds, or your bank declining the transaction. If your payment isn’t successful, you’ll see an error message during checkout. If the issue continues, we recommend contacting your bank or card provider for further assistance.

Yes, your personal data is safe with us. We follow strict privacy policies and use secure encryption to protect your information at all times.

At the moment, Azora Beauty is exclusively online. This allows us to offer a carefully curated selection of beauty products and deliver them directly to customers across the GCC.