Refund policy
1. Returns
At Azora Beauty, we’re committed to delivering products you’ll love. Due to the nature of beauty products and for hygiene reasons, we do not accept returns or exchanges based on personal preference or a change of mind. Returns are only accepted if you receive an incorrect, damaged, or defective item.
Please contact us at care@azorabeauty.com within 48 hours of delivery with your order details and photos, and we'll resolve it promptly.
2. Non-Returnable Items
The following cannot be returned under any circumstances:
- Opened beauty and skincare products
- Fragrances and cosmetics with broken seals
- Final sale or clearance items
- Gift cards
3. Refund Method
Once your return is approved, refunds will be processed:
- To your original payment method, or
- As store credit where applicable
Please allow 7–14 business days for the refund to reflect, depending on your bank. Shipping fees are non-refundable unless the return is due to our error.
4. Exchanges
We do not offer exchanges. If you received a wrong, damaged, or defective item, please contact us at care@azorabeauty.com within 48 hours of delivery and we will resolve it promptly.
5. Return Integrity
To ensure a fair experience for all customers, we reserve the right to refuse returns or suspend accounts in cases of excessive returns, fraudulent activity, or abuse of promotional campaigns.
For any questions or assistance, please reach out to care@azorabeauty.com. We’re happy to help
